Peak Property Services | Service Terms and Conditions
Peak Real Estate Advisors, LLC dba Peak Property Services (“Contractor,” “we,” “us”)
Effective Date: 1/1/2026
Version: 10.0.1
Definitions.
“Work Order” means any written description of the requested work and applicable pricing that is provided by Contractor and references these Service Terms. A Work Order may be delivered as an estimate, proposal, job ticket, invoice issued before work begins, or an email/text message, and may include photos or notes referenced in that communication. A communication is a Work Order only if it includes (a) a description of scope, (b) either a fixed price or time-and-materials rates (or other stated pricing method), and (c) a link to these Service Terms.
1) What these terms cover
These Service Terms apply to maintenance, repair, and small improvement services at residential properties unless we both sign a separate project agreement.
2) How you accept these terms.
You accept these terms when, after you receive a Work Order that references these terms or you receive a link to these terms before work begins, you do any of the following:
Sign the Work Order, estimate, or proposal
Reply in writing “Approved” (or similar written authorization)
Otherwise authorize us to start work via email or text
Allow us to begin work after receiving the Work Order/link to these terms
Work Order by email/text.
An email or text message from Contractor that includes a link to these Service Terms and describes scope and pricing constitutes a Work Order.
3) Scope of work
Our scope is limited to the items listed in the Work Order (including any photos or written descriptions referenced in it). Anything not listed is excluded unless added in writing (text or email is acceptable). If a formal Work Order is not issued for a service visit, the scope will be based on the best available written record of the agreement, which may include email or text messages, photographs, notes, or other communications exchanged before or during the service visit. If no written record exists, the scope will be limited to the work that was requested and authorized at the site, as reasonably understood by Contractor at the time of performance. Any additional work beyond that requires written approval (text or email is acceptable).
Record of scope performed.
Contractor’s invoice description and job documentation (photos/notes) will be treated as the written record of the scope performed.
4) Contractor control of means, methods, and sequence
We control the means, methods, sequencing, and procedures used to perform the work, provided the work complies with applicable building codes and manufacturer instructions. Third-party consultants, inspectors, or advisors have no authority to direct our work unless we agree in writing.
5) Workmanship standard and how quality is evaluated
Workmanship is evaluated against applicable building codes, manufacturer instructions (when applicable), and generally accepted industry standards. Workmanship is not evaluated based on personal preference, subjective comfort, or ultra-sensitive/nonstandard measuring devices. Minor cosmetic variations inherent to service and construction work do not, by themselves, constitute defective work.
6) Pricing, billing, and payments
Your Work Order will state whether pricing is fixed-price or time-and-materials (T&M).
Time and Materials (T&M).
For T&M work, labor is billed at the hourly rates provided to Client prior to service (and may vary by role). Materials are billed at Contractor’s actual cost plus a 20% surcharge, plus any applicable sales tax, and may include delivery fees and other direct charges.
Payment timing: Unless the Work Order states otherwise, invoices are due upon receipt.
Service work payment: For service work, payment is due upon completion of the visit unless stated otherwise in the Work Order. For repeat late payers, extended troubleshooting, or higher-risk situations, we may require prepayment, a deposit, or other payment terms before scheduling or beginning work.
Payment methods: We do not accept cash. We accept Zelle, ACH, or card.
Zelle: matt.h@peakproperty.services
Card surcharge: 3.25% (when paying by credit/debit card).
Late payments: A five (5) calendar-day grace period applies unless otherwise stated in the Work Order. If payment is not received within five (5) calendar days of the invoice date, a late charge will be assessed at 0.80% per week on the unpaid principal balance only (approximately 41.6% annual simple interest). Late charges are not compounded and are not charged on previously assessed late charges. Late charges are assessed every seven (7) days until the past-due principal balance is paid in full.
Hard stop for nonpayment: We may suspend work immediately for any past-due balance. Scheduling, return visits, and resumption of work after suspension are subject to availability and may require prepayment, a deposit, and/or an additional trip or remobilization charge.
7) Changes, concealed conditions, and additional work
If we encounter concealed conditions or additional repair needs, we may pause and provide a change to scope and price. Additional work proceeds only after written approval (email and text included).
8) Client responsibilities: access, safety, and non-interference
You agree to:
Provide safe access to the work area and working utilities as needed
Secure pets and keep children away from active work zones
Disclose known hazards (water leaks, electrical issues, pests, asbestos, lead-based paint, unstable materials, prior failures)
Not interfere with or direct workers during performance of the work
If unsafe conditions exist, access is restricted, or client interference causes delay or rework, additional time/trips may be billed and scheduling may change.
9) Existing conditions, matching, and limitations of service work
Service work often involves working around existing materials and prior installations. Unless your Work Order explicitly includes investigation or rebuild work:
We are not responsible for pre-existing leaks, concealed damage, mold, or failures outside the specific area serviced
Color and appearance matching for caulk, grout, paint, and finishes is not guaranteed
We are not responsible for movement-related cracking or separation caused by building movement, settlement, vibration, or moisture conditions outside the specific service performed
10) Wet-area work: cure times, “do not use,” and conditions
Many wet-area products require specific cure times and site conditions (temperature, humidity, ventilation) to perform as intended. You agree to follow any “do not use / do not disturb” instructions we provide (verbal or written) and keep the serviced area dry and undisturbed until released. If the area is used early or conditions are altered in a way that affects performance, any rework is treated as new work and billed accordingly.
11) Client-requested reviews, testing, and “one more inspection”
If you request independent testing, inspection, professional review, or additional documentation beyond ordinary service documentation:
You are responsible for all third-party costs
Our time to coordinate, communicate, attend, explain, document, or accommodate such reviews is billable at $150/hour (15-minute increments)
Work and scheduling do not pause unless we agree in writing
12) Communication and admin boundaries
Normal coordination (basic scheduling, access, and brief status updates) is included. If the job involves extended troubleshooting, repeated revisions, extensive consulting, or high-volume communication beyond ordinary service coordination, we may bill additional time at $150/hour (15-minute increments), require written approval for additional administrative time before proceeding, and/or convert the job to T&M with a not-to-exceed amount.
13) Client-supplied parts and modifications to existing components
If you supply products/materials/fixtures, you are responsible for suitability, compatibility, and warranty. Our work is labor-only for client-supplied items unless stated otherwise. If you direct us to modify or work within existing components/assemblies/systems, you accept the limitations and unknowns of existing conditions. Failures attributable to pre-existing conditions, concealed defects, or incompatibilities are excluded from our workmanship warranty.
14) Manufacturer defects and parts
Parts and products are covered by the manufacturer’s warranty (if any). We are not responsible for manufacturer defects.
15) Limited workmanship warranty
Unless the Work Order states otherwise, we provide the following limited workmanship warranty from the date of completion:
90 days for wet-area maintenance services such as caulk replacement, grout sealing, grout touch-up, minor leak mitigation, and similar moisture-exposed maintenance work
365 days for all other service work
This warranty is limited to correcting the specific service we performed. It does not cover pre-existing conditions or concealed damage, failures outside the area serviced, normal wear and tear, misuse, lack of maintenance, building movement or moisture conditions beyond the service scope, or manufacturer defects.
16) Notice of issues and opportunity to address before third-party repairs
If you believe there is an issue with our work: (1) notify us promptly in writing (text or email is fine), and (2) provide reasonable access to inspect and, if warranted, address the issue. Do not hire third parties to repair or alter the disputed area before we have had a reasonable opportunity to inspect and respond, unless it is an emergency to prevent active property damage.
17) Scheduling, pauses, and remobilization
We provide good-faith scheduling windows, but service work can shift due to material availability, access, prior jobs, hidden conditions, weather, or safety. If work is paused due to nonpayment, restricted access, client-directed suspension, unsafe conditions, or client interference, resumption is subject to our availability and may include an additional trip charge of $150 and/or a remobilization fee of $250, plus any billable time and direct costs incurred.
18) Colorado right to cancel for certain in-home sales
Some transactions may qualify as a “home solicitation sale” under Colorado law. In those cases, the buyer generally has the right to cancel until midnight of the third business day after signing.
Notice of Cancellation (template):
Date: ________
I hereby cancel the agreement with Peak Property Services.
Name: ________
Address: ________
Signature: ________
19) No intent to waive rights that cannot be waived
Nothing in these terms is intended to waive or limit any rights, remedies, or damages that cannot be waived under applicable Colorado law.
20) Governing law and version control
These terms are governed by Colorado law. These terms may be updated from time to time. The version in effect is the version referenced in your Work Order.